Privacy Policy

Verve Health ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our healthcare services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address
• Date of birth and demographic information
• Insurance information and billing details
• Emergency contact information

Protected Health Information (PHI)

As a healthcare provider, we collect and maintain Protected Health Information as defined by the Health Insurance Portability and Accountability Act (HIPAA), including:

• Medical history and current health conditions
• Prescription and medication information
• Lab results and diagnostic information
• Treatment plans and clinical notes
• Appointment and visit records

Website Usage Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Pages viewed and time spent on our website
• Referring website and search terms
• Device and operating system information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our healthcare services
• Process appointments and communicate with you about your care
• Process payments and insurance claims
• Send appointment reminders and health information
• Comply with legal and regulatory requirements
• Respond to your inquiries and provide customer support
• Improve our website and user experience

3. HIPAA Compliance

We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and protecting your Protected Health Information. We maintain appropriate administrative, physical, and technical safeguards to protect your health information.

Your rights under HIPAA include:

• The right to access your medical records
• The right to request amendments to your health information
• The right to receive an accounting of disclosures
• The right to request restrictions on certain uses and disclosures
• The right to request confidential communications
• The right to file a complaint if you believe your privacy rights have been violated

A complete Notice of Privacy Practices is available at our office and upon request.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• For Treatment: With other healthcare providers involved in your care
• For Payment: With insurance companies and billing services
• For Healthcare Operations: For quality improvement and administrative purposes
• As Required by Law: To comply with legal obligations and court orders
• With Your Consent: When you have given us explicit permission

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal and health information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on privacy and security

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 through our website. Healthcare services for minors are provided with appropriate parental or guardian consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

For HIPAA-related complaints, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.